It is our goal to provide the best service and products possible to our clients & prospects. Thank you for taking the time to complete this survery. Your input is valuable and will help us develop and improve our services & products.

Please indicate which Help-Desk Representative you were in contact with	Bob M Dave Dawn Hector Jeff Karen Keith Margaret Matt Russ Sheryl
Please rate our Help-Desk Representative on the following:
Friendliness	Excellent Good Fair Poor
Courteous	Excellent Good Fair Poor
Patience	Excellent Good Fair Poor
Knowledge	Excellent Good Fair Poor
Helpfulness	Excellent Good Fair Poor
Professionalism	Excellent Good Fair Poor
Were the answers and explanations give by our Help-Desk Representatives thorough and understandable?	Yes No
How did you feel at the end of your call? (Check all that apply)
	I felt the Help-Desk representative went the extra mile for me
	I felt satisfied about the service i received
	I felt rushed by the Help-Desk representative and dissatisfied
	I felt my questions were not answered or the explanation was not clear.
	Other
If other, please explain
How would you rate the overall experience with your Help-Desk Representative	Excellent Good Fair Poor
We welcome any additional comments regarding our Help-Desk or any suggestions you may have to help us better meet your needs.
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