Nothing's quite as painful as not getting any answers after
you've made a purchase. You don't want to feel like you've been sold, used, and
abandoned.When we sell a solution, we sell the whole package. We make a commitment to a
dynamic relationship with you as our customer. You don't get dropped the day
after the sale closes. That's actually when the enhanced services begin.
Up-to-Speed Means On-the-Team
Our ECLIPSE product is easy-to-use and your staff will love using it, but those
facts don't preclude the need for a comprehensive training program. Get them
using our software now — and using it right — with extensive training
offered by one of our certified consultants.
You want your staff to have the best grasp on the software they can, get the
most efficient ways to use it to their advantage, and understand the
ins-and-outs of the complete solution. Good training is essential to the success
of your implementation.
Knowledge You Need, Care You Deserve
Having a good customer care system is surely important to you. And it's
important to us as well. We offer a solid help desk staff to answer your
questions, an open ear to hear your requests, and a bank of knowledge to satiate
your information demands. From calls to e-mails to website access, our customer
service gives you the options you want and the resolution you need.
Professional Services
The Professional Services Program is designed to assist
clients and GalacTek Corporation partners. This program offers
services that can be purchased. If you have a limited
technical help desk staff or you want to focus on the
cycle of business, the Professional Services program is
the perfect complement to your business.
There are two categories of Professional Services: local
services and remote services. Local services are those
services which GalacTek is able to accomplish via remote
access software. Remote services require a Professional
Services team member to be on-site
Although not totally inclusive, the following is a list
of services currently available through Professional
Services:
End User On-Site Training
Product installation (i.e. installation of previous)
On-site technical help.
Remote access help desk.
Needs Analysis
