In addition to local sales representation across the United States, corporate sales staff are always available to help.	A large, well trained, full-time technical help desk staff handles your questions quickly and knowledgeably. Calls are logged into GalacTek’s computer system by help desk personnel and recorded to ensure the highest possible levels of customer service.

Customer care after-the-sale is a major part of a product decision. And a major part of your satisfaction (or lack thereof) with GalacTek. With our solid commitment to providing our customers the care they need and enhanced services to make their jobs easier firmly in hand, we take customer support to task.

We provide a full range of options and a full line of choices — including telephone help desk, e-mail tickets, and a customer care website — so you can find the help method with which you're most comfortable. Want a little more contact? Call our customer service center. Whatever you're preferred style, we've got you covered.

When you've got a need to know, go to the web! Our Support Online website gives you 24-hour access to our knowledge base, known issues, product updates, documentation, e-mail, and much more.

GalacTek offers many help desk options through a help desk & maintenance contract. For more specific information about help desk programs — including pricing — or if you have a question regarding your existing contract, please contact your customer service or your certified consultant.

If you are an existing customer and have technical questions for our help desk team, your designated caller may contact GalacTek support by phone, at the number provided to you with your support contract, or via e-mail, using the help-desk@galactek.com